Privacy Policy

1. Introduction

DIGI Digital Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our digital solutions, API integration services, and automation tools.

This policy applies to all our services, including but not limited to social media automation tools, API integrations with platforms like TikTok, Instagram, YouTube, Twitter, and custom development solutions.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Business information (company name, role, industry)
• Account credentials for service access
• Payment and billing information
• Communication records and support requests

2.2 API and Platform Data

When providing API integration services, we may access and process:

• Social media account data (posts, followers, engagement metrics)
• Platform-specific content and metadata
• Authentication tokens and API keys
• User-generated content for automation purposes
• Analytics and performance data

2.3 Technical Data

• IP addresses and device information
• Browser type and version
• Usage data and interaction patterns
• Log files and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our digital solutions and API integration services
• Processing automation tasks and content scheduling
• Facilitating data synchronization between platforms
• Generating analytics and performance reports
• Communicating with you about our services
• Processing payments and managing billing
• Improving our services and developing new features
• Ensuring security and preventing fraudulent activities
• Complying with legal obligations and platform requirements

4. API Data Handling and Third-Party Platforms

4.1 Social Media Platform Compliance

We strictly adhere to the terms of service and data policies of all integrated platforms, including:

• TikTok: Compliance with TikTok Developer Terms and Community Guidelines
• Instagram: Adherence to Instagram Basic Display API and Graph API policies
• YouTube: Compliance with YouTube API Terms of Service
• Twitter: Adherence to Twitter API Terms and Developer Policy

4.2 Data Processing and Storage

• API data is processed only for the specific purposes outlined in our service agreements
• We implement appropriate security measures to protect API credentials and user data
• Data retention periods comply with platform requirements and legal obligations
• We do not sell, rent, or share API data with unauthorized third parties

4.3 User Authentication and Tokens

• OAuth tokens are securely stored and encrypted
• Access tokens are regularly refreshed according to platform requirements
• Users can revoke access at any time through platform settings
• We follow industry best practices for token management and security

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party services that assist in our operations
• Platform APIs: With integrated social media platforms as necessary for service functionality
• Legal Compliance: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

We ensure that all third parties maintain appropriate data protection standards and use your information only for the specified purposes.

6. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and security practices
• Incident response procedures for potential data breaches

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing activities
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for specific processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Data Retention

We retain your information for the following periods:

• Account Information: For the duration of your account plus 3 years
• API Data: According to platform requirements and service needs
• Transaction Records: For 7 years for tax and accounting purposes
• Communication Records: For 2 years from the last interaction
• Technical Logs: For 12 months for security and debugging purposes

Data may be retained longer if required by legal obligations or for legitimate business interests.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Provide and improve our services
• Authenticate users and prevent fraud
• Analyze usage patterns and performance
• Deliver personalized content and advertisements
• Remember your preferences and settings

You can control cookies through your browser settings. Please refer to our Cookie Policy for detailed information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• In-app notifications for service users

Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days or as required by applicable law.

13. Jurisdiction-Specific Provisions

13.1 European Union (GDPR)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Our lawful basis for processing includes consent, contract performance, legitimate interests, and legal compliance.

13.2 California (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collection and the right to opt-out of sales.

13.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate, including but not limited to Canada (PIPEDA), Australia (Privacy Act), and other relevant frameworks.