Cookie Policy

1. Introduction

This Cookie Policy explains how DIGI Digital Solutions ("we," "our," or "us") uses cookies and similar tracking technologies on our website and services. This policy should be read together with our Privacy Policy and Terms of Service.

By continuing to use our website and services, you consent to our use of cookies as described in this policy, unless you have disabled them in your browser settings.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

2.1 Types of Cookies

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until deleted
• First-party Cookies: Cookies set by our website directly
• Third-party Cookies: Cookies set by external services we use

3. How We Use Cookies

3.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They enable core functionality such as:

• User authentication and security
• Remembering your login state
• Maintaining your session across pages
• Protecting against fraud and security threats
• Enabling basic website navigation

3.2 Functional Cookies

These cookies enhance your experience by remembering your preferences and settings:

• Language and region preferences
• Theme and display settings (dark/light mode)
• Form data to improve user experience
• Accessibility preferences
• Previously entered information

3.3 Analytics Cookies

We use analytics cookies to understand how visitors interact with our website:

• Measuring website traffic and usage patterns
• Identifying popular content and features
• Understanding user behavior and preferences
• Improving website performance and functionality
• Tracking conversion rates and goal completions

3.4 Marketing and Advertising Cookies

These cookies help us deliver relevant advertisements and measure their effectiveness:

• Tracking visits across websites for advertising purposes
• Building advertising profiles based on interests
• Measuring the effectiveness of advertising campaigns
• Preventing the same ad from being shown repeatedly
• Delivering personalized content and recommendations

4. Third-Party Cookies

We use various third-party services that may set cookies on your device. These include:

4.1 Analytics Services

• Google Analytics: Website traffic analysis and user behavior tracking
• Hotjar: User session recording and heatmap analysis
• Mixpanel: Event tracking and user analytics

4.2 Marketing and Advertising

• Google Ads: Advertising campaign tracking and remarketing
• Facebook Pixel: Social media advertising and conversion tracking
• LinkedIn Insights: Professional network advertising and analytics

4.3 Social Media Integration

• Social Media Platforms: Login integration and content sharing features
• Embedded Content: Videos, maps, and other embedded third-party content

4.4 Customer Support

• Live Chat Services: Customer support and help desk functionality
• Feedback Tools: User feedback collection and survey platforms

5. Legal Basis for Using Cookies

5.1 Consent

For non-essential cookies, we rely on your consent. You can withdraw consent at any time by changing your cookie preferences or browser settings.

5.2 Legitimate Interest

For some cookies, we rely on legitimate interest, such as:

• Improving website performance and user experience
• Analyzing website usage for business purposes
• Detecting and preventing fraud
• Ensuring website security

5.3 Contractual Necessity

Some cookies are necessary to provide our services and fulfill our contractual obligations to you.

6. Cookie Retention Periods

Different cookies have different retention periods:

• Session Cookies: Deleted when you close your browser
• Functional Cookies: 30 days to 2 years depending on functionality
• Analytics Cookies: 2 years maximum
• Marketing Cookies: 30 days to 2 years depending on the service
• Security Cookies: Duration of your session or up to 30 days

7. Managing Your Cookie Preferences

7.1 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete existing cookies
• Block cookies from specific websites
• Block all cookies (may affect website functionality)
• Set preferences for accepting cookies

7.2 Browser-Specific Instructions

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Cookies and site data

7.3 Third-Party Opt-Out

You can opt out of third-party cookies through these resources:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Network Advertising Initiative: NAI Consumer Opt-Out
• Digital Advertising Alliance: DAA Consumer Choice Tool

8. Mobile Device Tracking

For mobile applications and mobile web browsing, we may use:

• Mobile Advertising IDs: IDFA (iOS) and Google Advertising ID (Android)
• App Analytics: Usage tracking within mobile applications
• Push Notifications: With your explicit consent
• Location Data: Only with your permission for location-based features

You can manage these settings through your device's privacy settings.

9. Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites you don't want to be tracked. Currently, there is no standard for how websites should respond to these signals. We don't currently respond to "Do Not Track" browser signals, but you can use the other cookie management options described in this policy.

10. International Transfers

Some of our third-party service providers may be located outside your country. When cookies are transferred internationally, we ensure appropriate safeguards are in place to protect your data according to applicable data protection laws.

11. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through:

• A prominent notice on our website
• Email notification to registered users
• Updated "Last Modified" date at the top of this policy

Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

We will respond to your inquiries within 30 days or as required by applicable law.